COMPLIMENTS, COMMENTS,  CONCERNS AND COMPLAINTS...

 

 

 

We aim to provide patients with the best care we can, but we will sometimes fall short of the mark.  If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.

We would encourage you to give your feedback in writing, please send it to the Practice Manager, Peter Jozwiak, at the practice address or email leccg.north-thoresby.complaints@nhs.net.  You can also complete a form at the reception desk and put it in the box marked ‘Feedback and suggestions’, or send it directly if an official complaint.

If you have a complaint to make, please don’t be afraid to say how you feel.  We welcome feedback to help us improve our standards and you will bot be treated any differently because you have complained.  

We will do best to put anything right that has gone wrong!

A complaint can often be dealt with at the time it occurs and concluded at that point but if it is not possible or the outcome is not satisfactory the patient will be asked to put it in writing. The practice will then go through the issue (s) raised and be able to give a full response.

 

On receipt of a complaint in writing a response will be sent within 10 days. In some cases it may take longer and a full response will be sent following an investigation of the issues. 

 

All complaints will be treated in the strictest confidence