COMPLIMENTS, COMMENTS, CONCERNS AND COMPLAINTS...
We aim to provide patients with the best care we can, but we will sometimes fall short of the mark. If you have any compliments, comments, concerns or complaints about our service, we want to hear about it.
We would encourage you to speak to whoever you feel most comfortable with – your doctor, a nurse, a receptionist or manager – but if you would prefer to give your feedback in writing, please send it to the Practice Manager, Lesley Wright, at the practice address. You can complete a form at the reception desk and put it in the box marked ‘Feedback and suggestions’, or send it directly if an official complaint.
If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will bot be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.
Alternatively, you have the right to contact the Customer Contact Centre on 0300 311 2233 or e-mail them at
If a patient wishes to take a complaint further after the practice have responded to them they will need to contact Ombudsman.
We will do best to put anything right that has gone wrong!
A complaint can often be dealt with at the time it occurs and concluded at that point but if it is not possible or the outcome is not satisfactory the patient will be asked to put it in writing. The practice will then go through the issue (s) raised and be able to give a full response.
On receipt of a complaint in writing an acknowledgement should be sent confirming receipt and that a full response will be sent within 10 days following an investigation of the issues. It will also inform who will be dealing with it.
All complaints will be treated in the strictest confidence